Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions for refunds, returns, and cancellations for purchases made on https://giesales.com, operated by Green India Enterprises.

1. Order Cancellation

Customers may request cancellation of an order under the following conditions:

• Orders can be cancelled before the product has been shipped.
• Once the order has been dispatched, cancellation may not be possible.
• To request cancellation, customers must contact our support team immediately.

2. Refund Eligibility

Refunds may be provided in the following situations:

• If the order is cancelled before shipment.
• If the product received is damaged or defective.
• If an incorrect product is delivered.
• If the product is not delivered due to courier issues.

3. Non-Refundable Situations

Refunds may not be applicable in the following cases:

• If the product has been used or damaged by the customer.
• If the product is returned without original packaging.
• If the return request is made after the allowed return period.

4. Return Process

If you receive a damaged or incorrect product, please follow these steps:

• Contact our support team within 48 hours of receiving the product.
• Provide order details and product images.
• Our team will review the request and provide return instructions.

5. Refund Processing

Once the return request is approved and the product is received (if applicable), refunds will be processed within 5 to 7 business days.

• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer.

6. Shipping Charges

• Shipping charges may not be refundable unless the product received is defective or incorrect.
• Return shipping costs may be borne by the customer unless stated otherwise.

7. Changes to This Policy

Green India Enterprises reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be updated on this page.

8. Contact Us